> ## Documentation Index > Fetch the complete documentation index at: https://faq.exode.biz/llms.txt > Use this file to discover all available pages before exploring further. # Payments and invoices > The “Sales → Payments” section: the school's invoice list, payment statuses, the invoice card, the payment link and refunds Every purchase in the school is recorded as an invoice. An invoice shows the buyer, the course and tariff, the amount, the discount and all payment attempts. All of the school's invoices are collected in **Sales → Payments**. To work with this section, you need the **School sales** permission. See [Access rights](https://faq.exode.biz/en/general/roles-permissions/access-rights.md) for details. ## How an invoice appears * **One-time purchase.** The invoice is created when the buyer clicks the payment button on the [checkout page](https://faq.exode.biz/en/online-schools/sales-payments/checkout-setup.md). * **Installment and subscription.** A separate invoice is created for each scheduled payment when its date comes or when the student makes the payment early. Linking a card when setting up an installment plan or subscription is not a payment, so it is not shown in the payment list. An invoice can be paid several times: each payment attempt is saved in the invoice. The invoice status comes from the most successful attempt. See [Payment methods and statuses](https://faq.exode.biz/en/online-schools/sales-payments/payment-types.md) for more about statuses. ## Payment list Above the list there are tabs: **All**, **One-time**, **Subscriptions** and **Installments**. | Column | What it shows | | - | - | | **User** | The buyer. For installment and subscription payments, an **Installment** or **Subscription** label is shown next to it | | **Status** | The payment status and the provider the payment went through | | **Amount** | The invoice amount. Hovering shows the applied promo codes and the total discount | | **Date** | **Paid** — the payment date, **Created** — the creation date for unpaid invoices | | **Course** | The purchased course | ### Search and filters * **Search** — by invoice number or code, the buyer's phone number or email, their name. * **Payment status** — **Paid**, **Awaiting payment**, **In progress** or **Unsuccessful**. * **Course**. * **Acquiring** — the cash register the payment went through. * **Creation date** and **Total amount** — ranges. * **UTM filter** — which tags the buyer came to the checkout with. See [UTM tags](https://faq.exode.biz/en/online-schools/marketing/utm-tags.md) for details. You can export the list to .xlsx, .csv and JSON with the selected filters applied. ## Invoice card Click a row to open the invoice card. It has tabs. ### Information * **Invoice ID** — the invoice number and code. Hovering over the provider icon shows the **Payment system ID**. * **Payment status**. * **Invoice creation date** and, for paid invoices, **Payment date**. * **Discount** and **Payment amount**. * **Link to invoice payment** — you can copy it and send it to the buyer. * **UTM when purchasing** — the tags the buyer came to the checkout with. * **Invoice details** — the course, tariff, final price, discount and promo code. The promo code link opens its settings. ### Attempts All payment attempts for the invoice: the provider, the card number if the provider passed it, the creation or payment date, the amount, the status and the attempt number. Unfinished attempts show the deadline by which they can be paid. ### All payments Opens the payment list filtered by this buyer. The **Back** button returns you to the user card if you opened the invoice from there. ## Invoice payment link You can send the link from the invoice card to the buyer, for example if they did not finish paying. The link opens the invoice page, where the buyer chooses a payment method and pays. * An invoice has no expiration date: the link works as long as the invoice is active. * The invoice amount is fixed when it is created. If you changed the tariff price, the old link still has the old amount. * An installment or subscription invoice can be paid only while the installment plan or subscription is active. If it was canceled, the buyer sees **Invoice cannot be paid** and a hint to resume the installment plan or subscription first. * When a student sets up an installment plan or subscription for the course again, the unpaid invoices of the previous schedule are canceled. > [!NOTE] > > You can't create an invoice manually in **Payments**. To ask a student to pay, send them the tariff payment link: you can copy it with the **Copy payment link** button in the course tariff settings. ## Notifications about new payments When an invoice is paid, staff with the **School sales** permission receive the **New payment for products** notification with the course and tariff names, as well as an email. ## Refunds Refunds are not processed in the school interface. To return money to a buyer, contact Exode support — a hint in the invoice card reminds you of this too. When the refund is complete, Exode revokes the access granted by this invoice: it removes the buyer from the tariff's group and returns access to its state before the purchase. The buyer and school staff each receive a **Refund completed** notification. ## Frequently asked questions > **The student says they paid, but the list shows “Awaiting payment”. What should I do?** > > Exode has not yet received confirmation from the provider. Open the invoice and look at the **Attempts** tab. If the payment went through on the provider's side, check that the notification link from the cash register settings is set in the provider's account. See [Payment acceptance](https://faq.exode.biz/en/online-schools/sales-payments/accepting-payments) for details. > **Why does one invoice have several attempts?** > > The buyer started paying several times: for example, they first chose one provider, then another, or clicked **Retry** after the bank declined. All attempts are saved in the invoice, and unfinished ones are canceled when a new one starts. > **Why is the invoice “Unsuccessful” even though the student got access?** > > Most likely, the student paid with a different invoice — for example, they went back to the tariff page and made the purchase again. Find all of the student's payments with the **All payments** button in the invoice card. > **How do I send a student a payment link?** > > For a new order, copy the tariff link with the **Copy payment link** button in the course tariff settings. For an invoice that already exists, copy the **Link to invoice payment** in its card. > **How do I make a refund?** > > Contact Exode support. Once the refund is complete, the student's access granted by this invoice closes automatically, and the student receives a notification. > **Why isn't card linking for an installment shown in the list?** > > Card linking is not a payment. The list shows only payments: one-time purchases and scheduled installment and subscription payments. > **The invoice amount is less than what the student paid. Why?** > > The cash register has a provider commission set: it is added to the invoice amount at payment. In **Payments**, the amount is shown without this commission. > **How can I see where the buyer came from?** > > Open the invoice: the **UTM when purchasing** block shows the tags the buyer came to the checkout with. You can also filter the list by these tags. *** *Updated: 2026-10-15 18:32 UTC* This documentation is built and hosted on [Mintlify](https://mintlify.com), a developer documentation platform.