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The user card collects everything about one person: their courses and progress, contacts, account sessions and payments (commercial schools only). It opens when you click a user in People → All users, in the course and group student tables, and in the Practice section. The full card is available to staff with the “School user management” permission (in a corporate school — “Company user management”). A staff member with the “Course student management” permission sees the student’s courses and progress in it, but not the profile, sessions or actions.

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Card header

The header shows the avatar, user ID, phone or email and the time of the last visit. If the user is blocked or deleted, the ID has a “Blocked” or “Deleted” tag next to it.
  • Refresh — reloads the card data without closing the window.
  • Private message — opens a private chat with the user.
  • Actions — the menu of account actions. For a deleted user, the button is inactive.

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Tabs

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Learning

The Learning tab shows course cards. Each one shows the course name, tariff (in a commercial school), progress and access state: Cards of courses where access is not valid right now — turned off or expired — are grayed out. A course bundle expands into a list of the courses in it. The Grant access button opens the Granting access tab. To learn how to grant access, see Course access.

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Course progress

Click a course card to open the details. In the Information block:
  • Course name — a link to the course content.
  • Access until — the access end date and the student’s group. If there are several groups, it shows their number, and a list on hover. The group name leads to its settings.
  • The Deactivation (freezing) of access toggle — turns access off and on. It is inactive if the student is not in any group of the course.
  • Tariff and launch that access was granted under (in a corporate school — Launch).
  • Curator — the assigned curator. Next to it are the buttons to chat with the student and to change the curator. You can choose a staff member with the “Course curator” permission.
Below is the list of modules and lessons with the current status of each. The current lesson has the “Current” tag, with the time of the latest activity next to it. What else the lesson list has:
  • Manual lesson status change. For lessons with content, you can choose a status: “Not started”, “Under revision” or “Completed”.
  • Deadlines. If deadlines are turned on in the group, the top shows the “Overdue”, “Handed in late” and “Next deadline” counters, and the materials show their deadlines. The Overdue only button leaves only overdue materials in the list. Materials closed by a missed deadline have the Open access button.
  • Video. For lessons with video, it shows the watch percentage of each video and the threshold after which the view counts.
  • SCORM. For SCORM materials, it shows the completion status, score, number of correct answers, duration and attempt number.
To learn about deadlines, see Group settings.

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Profile

The Save button saves the name, last name, phone and email. The Telegram ID is changed separately, with the edit icon next to the field. If the phone, email or Telegram ID is already used by another school user, you see the error “The phone is already in use”, “Email is already taken” or “Telegram ID is already in use”. For a deleted user, the tab has the Data before deletion block: phone, email, Telegram ID and deletion date.

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Sessions

The Sessions tab shows the session history: device, location and status. What you can do:
  • Terminate session — sign out of the account on one device.
  • Terminate all sessions — sign out on all devices. The button is visible if there are active sessions.
  • Reset session — free a slot in the strict device limit.
If the school has the strict device limit turned on, a new sign-in is blocked when the limit is exceeded. In this mode, all of the user’s sessions on other devices count, except those reset by an administrator — even ended ones. To let the student sign in from a new device, reset old sessions or terminate all sessions. You set up the limit in Login and registration.

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Payments

The Payments tab opens Sales → Payments filtered by this user. You need the “School sales” permission for this. The tab exists only in a commercial school.

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Actions

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Sending the password

After sending, you see a message with the result:
  • “Password created and sent” or “Current password sent” — everything went well.
  • “Password created, but not sent” or “Failed to send password” — the user has no contacts to send it to. Add a phone or email on the Profile tab, or copy the password and give it to the user yourself.
You can send the password to one user no more than once a minute and no more than three times a day. If you exceed this, you see “Too many attempts, try again later”.

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Blocking

A blocked user cannot sign in to the school, and all their sessions end. Course accesses, progress and groups are kept. After unblocking, the user studies as before. You cannot grant new access to a blocked user.

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Deletion

When you delete a user, the “Delete user?” window appears with a field for the reason — up to 255 characters. After confirmation:
  • the user is signed out on all devices;
  • the phone, email and Telegram are unlinked from the account and saved in the Data before deletion block;
  • the user moves to the Deleted tab in the user list.
A deleted account cannot be restored. The unlinked phone and email are freed: the person can sign up with them again, but it will be a new account without the previous progress. Deletion limits:
  • You cannot delete the school owner.
  • You cannot delete a team member, even an inactive one — first remove them in My school → Team (in a corporate school — Company → Administrators).
  • One staff member can delete no more than 30 users an hour.

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Frequently asked questions

The user has no password yet — for example, the account was created when an order was placed (in a commercial school) and has not been activated yet. Click Send password: the platform creates a password and sends it. Another reason: this is a staff member from the team, and only the school owner can copy their passwords.
The school has the strict device limit turned on. Open the Sessions tab in the student card and reset old sessions with Reset session, or click Terminate all sessions.
Blocking is temporary: the account, accesses and progress are kept, and you can remove the block with Actions → Activate. Deletion is permanent: the contacts are unlinked from the account, and it cannot be restored.
No. A deleted account cannot be restored. Its data before deletion is visible in the card on the Profile tab. If the person comes back, they sign up again and get a new account.
Possible reasons: this is the school owner, the user is a team member, or you have deleted more than 30 users in the last hour. Remove a team member in My school → Team (in a corporate school — Company → Administrators) first.
With the new email — the phone and email serve as logins. The password does not change. If the student does not remember it, click Actions → Send password.
On the Learning tab, click the course, and in the Curator field, click the edit icon. Choose a staff member with the “Course curator” permission or remove the curator.
Open the course on the Learning tab, find the lesson and choose the “Completed” status. You can change the status only for lessons with content.
Only the owner can change their own data — name, contacts, Telegram. Nobody can block or delete the owner.
The session has already ended, but the school has the strict device limit turned on, and the session still takes a slot in the limit. Click Reset session to free a slot for a new sign-in.
Updated: 2026-10-15 18:08 UTC