Messenger

The messenger is the school’s built-in chat. Students use it to talk to curators and the school team, discuss the course in group chats and submit practice for checking. Students open the messenger from the Messenger item in the menu, and on a phone from the tab at the bottom of the screen. School staff open it from the Chats item in the admin panel.

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Types of chats

The chat list is split into tabs:

• All — all your chats, including group chats and group channels.
• Personal — personal chats.
• Practice — chats with the curator.

Chats in the list are sorted by latest activity. Above the list there is a search by chat name, the other person’s name, course name and student name.

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Chat with the curator

Each student gets one chat with the curator for each course. The student sees the course name as the chat name. The curator sees the student’s name and the course name. The chat is created automatically when one of these things happens:

• the student clicks Chat with the curator in a lesson;
• the student submits practice — the chat receives the message “My practice for lesson …” with the work card;
• a curator is assigned to the student.

You set up the Chat with the curator button in lessons under Settings → Main → Chat with the curator inside the course. The Show the chat button in lessons toggle hides or shows the button. The Inside the platform mode opens the chat in the messenger. In the External link mode the button leads to the address you enter, for example to Telegram. Messages about submitted practice still go to the chat with the curator on the platform. How to check the work that comes into the chat is described in Practice checking.

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Group chat and channel

You turn on the chat and the channel in the study group settings, on the Chat and channel tab, in the Inside the platform block:

• Group chat in messenger — a shared chat for the group’s students and curators.
• Channel in messenger — an announcement feed where only the group’s curators can post.

Students join the chat and the channel automatically when they are added to the group. When a student is removed from the group, they also leave its chats. The group’s curators become admins of the chat and the channel. Learn more in Group settings.

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Who can write to whom

You set the rules in My school → Login and registration, in the School privacy → Advanced settings block (in a corporate school — Company → Login and registration, the Company privacy → Advanced settings block): A few more rules:

• You can only write to users of your own school. Users of other schools are not added to the chat, even if you select them.
• Chat with the curator is always available to a student, even if chat creation is turned off. The student only needs to be enrolled in the course. Otherwise they see the message “You need to enroll in the course”.
• The Open chat button for contacting the authors on the course page is shown only if the user is allowed to create chats.
• A staff member with the Course curator permission can open the chat with the curator, the group chat and the group channel for the school’s courses, even if they are not a member. To write in the chat, they click Join. In the chat with the curator, a staff member who joins becomes an admin. Only curators assigned to the group can post in the group channel.

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How to start a conversation

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How to create a chat group

The creator of the group becomes its admin. A system message about the creation appears in the chat.

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Messages and attachments

• Text — up to 5000 characters. The Enter key sends the message, Shift+Enter starts a new line.
• Attachments — up to 10 per message. The paperclip icon offers Photo or video and File. You can attach PDF, Word, Excel and PowerPoint documents, text files, and ZIP, RAR and 7z archives.
• Voice messages — hold the microphone icon to record a message. The browser needs access to the microphone.
• Reply and forward — select a message and choose Reply or Forward. You can forward up to 250 messages at a time to any chat where you can write. A forwarded message shows its author: “Forwarded from:”.
• Drafts — unsent text is saved on this device and shown in the chat list with the Draft label.
• Read receipts and typing — a mark next to a message shows that it has been read. The top of the chat shows who is typing right now.
• Chat attachments — in the chat menu, choose Show attachments. Attachments are split into the Media, Files, Voice and Tasks tabs.
• Participants — in group chats, the participant list opens from the chat header. In channels only admins see it, and personal chats have no list.

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Editing and deleting

• You can edit and delete only your own messages and only within 24 hours after sending.
• An edited message gets the (ed.) label.
• A deleted message disappears for all chat participants. Before deleting, you see the warning “This cannot be undone”.
• You can select up to 250 messages at a time.
• A message with a practice card cannot be deleted.

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Blocking, leaving and moderation

• Blocking in a personal chat. In the chat menu, click Block and confirm. Both people can no longer write in this chat. The blocked person sees “Messages are limited”, and you see “You have limited messages”. To remove the restriction, click Unblock.
• Leaving a chat. In group chats, the menu has the Leave chat item. A system message about leaving stays in the chat. The user cannot rejoin the chat group on their own.
• Turning off a group chat. If you turn off Group chat in messenger or Channel in messenger in the group settings, the chat disappears from the list for all participants. The history is kept: when you turn it on again, the chat comes back with the conversation.

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Message notifications

• Chat participants get a push notification about each new message right away — in the browser and in the mobile app, on every device where they are signed in and have allowed notifications.
• The notification title is the chat name, and the text is the message text. If the message has only attachments, an icon is shown instead of text.
• The author of a message does not get a notification about their own message.
• Clicking the notification opens the right chat.
• If the website is open on another page, a new message appears in a pop-up card. If the browser tab with the website is inactive, its title flashes “💬 New message”.
• The number of unread messages is shown next to the Messenger item in the menu.
• To stop getting notifications for a chat, choose Turn off sound in its menu. In a channel, use the Turn off notifications button. Push notifications and pop-up cards for this chat stop, but the unread counter keeps working.
• Message notifications are not sent by email or to Telegram.

Learn more about notifications in Notifications.

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Limits

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Edge cases

• A new participant sees the whole history. A student added to the group later sees the whole group chat conversation from the moment the chat was created.
• The channel has no curators. If the group has no curators assigned, nobody can post in the channel. Assign curators in the group settings.
• A student left the group chat. They cannot rejoin on their own. Turn Group chat in messenger off and on again in the group settings — all students of the group will be added to the chat again.
• No curator assigned. If a student has no curator, at first only the student is in the chat with the curator. A staff member with the Course curator permission can open this chat and click Join.
• Curator change. The new curator is added to the existing chat with the curator as an admin. The previous curator is not removed from the chat.
• A staff member without permission to view profiles. A school staff member can create chats, but without the Course curator or School user management / Company user management permission they cannot find students in search while profiles are hidden.

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What the messenger does not have

If users ask about the following features, they are not in the interface yet:

• pinning messages and searching messages inside a chat;
• scheduled messages;
• renaming a chat group and adding participants to an existing group;
• a separate school support chat.

To give students a way to reach support, add a contact in My school → Settings → Catalog and footer → School contacts (in a corporate school — Company → Settings → Catalog and footer → Company contacts): click Add contact, choose the Support role and enter the Messenger link. Students will see the Contact support item in the menu.

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Frequently asked questions

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Updated: 2026-10-15 18:08 UTC